Questions & Answers

    What is Clariyo, and how does it work?

    Everything you want to know about Clariyo — what it is, what it does, and why it might be the most useful conversation you haven't had yet.

    Early Access
    You're using a real, working product, not a demo. Early Access means we're actively improving Clariyo and we need real conversations to do it. Clariyo Unlimited, our paid tier, is now available.
    Clariyo is free to try. Everyone gets one full conversation at no cost — up to 15 exchanges, room for a real back-and-forth. After that, Clariyo Unlimited is $13.99/month: unlimited conversations, no exchange limit per conversation, cancel anytime.
    Use the thumbs up and thumbs down after every conversation. Tell us what landed and what didn't. We don't read your conversations unless a technical error is flagged or you send feedback, so your rating and comment is how we learn what's working.
    It might. That's part of this. If something feels off or doesn't work right, use the thumbs down and describe what happened. Every report helps us fix it before full launch.
    What Clariyo is
    No — and that distinction matters. Clariyo is not designed to diagnose, treat, or guide you toward any outcome. It asks questions and reflects what's already there. A therapist has clinical training and a treatment relationship with you. Clariyo has neither. What it does is help you see patterns you might not have named yet. That can feel like a lot — but it's not therapy. Clariyo is also not a crisis service. If you're in crisis, call or text 988. If you need mental health support, please contact a licensed provider. Read the full comparison with therapy.
    Clariyo is an AI self-reflection tool for when you're ready to look at yourself honestly. It mirrors your thinking back to help you notice patterns. You start a conversation whenever you choose, with no streaks to maintain. It is not therapy. It is not advice. It is a mirror. What you do with what you notice is entirely yours. Including nothing.
    There's no single best. It depends on what you need. Clariyo's job is helping you see your own patterns, through direct conversation, not journaling, tracking, or advice. If you want reflection instead of guidance, that's the gap it fills. Read the full breakdown.
    Yes. Clariyo is that conversation. Not therapy, not a set of fixes. It mirrors your thinking back to help you notice patterns, then asks the next honest question. If you need clinical care, a licensed provider is the right next step. Clariyo is a different kind of conversation. It's not a replacement for therapy. Read the full answer.
    The difference is who leads. General AI assistants like ChatGPT can be genuinely helpful for thinking things through, but they follow your lead: they answer the questions you ask, so you need to know what to ask. Clariyo asks the questions. It mirrors your thinking back and follows what you share, including questions you might not think to ask yourself. It's built for one purpose: on-demand self-reflection.
    Therapy is one path. Clariyo is a different one, not a replacement for it. It's built for people who want to look at their own patterns, reactions, and habits at the moment they're ready to chat. You talk, Clariyo reflects, and over time what's actually happening may become easier to see. If what surfaces needs more support than a conversation can hold, that's exactly when a licensed provider matters more than an app.
    No. Journaling is writing things down for yourself. Clariyo is a conversation: you share what's on your mind, and it mirrors your thinking back and asks the next honest question. If you already journal, the two can sit side by side. Read the full breakdown.
    Not the way that term usually gets used. Clariyo shows up the moment you're ready to talk, for an honest conversation, wherever that conversation goes. It doesn't ask you to check in daily, and it doesn't keep a running history between conversations the way a companion app would. It's there when you choose to start, then it's done until the next time. Read the full comparison.
    Yes. Clariyo talks like a warm, direct friend: it reacts to what you say in plain words, asks the next honest question, and shares what it's noticing once you say yes. It's built to keep that same personality in every conversation, not to tell you what you want to hear. Clariyo is still an AI, not a friend or a person.
    Journaling is genuinely useful. Writing things down over time helps you spot patterns and get feelings out of your head. Clariyo works differently, not better or worse: it's a conversation happening in real time, not a blank page. Some people don't want to write in a vulnerable moment. They want to talk it through as it's happening, and moving through a thought in real time is a different experience than writing it down afterward. See the full category breakdown.
    How it works
    You start by saying what's on your mind. Clariyo responds to what you share: it reacts in plain, warm words and asks about what you said. If something stands out, it may ask whether you'd like to hear what it's noticing. Once you say yes, it can keep sharing as the conversation goes on. It won't tell you what to do. Anything you notice is yours, and so is the decision about what to do with it.
    It's an observation built from what you've said, and you decide whether it fits. It isn't built to diagnose you, label you, or explain why you are the way you are. It's AI, so it can be wrong. If you want to understand where something comes from, a licensed therapist can help.
    No. Clariyo is not designed to give advice, diagnoses, or quick fixes. Its role is to help you arrive at your own understanding. The understanding you arrive at is yours, not something handed to you.
    Clariyo can help you notice patterns around anxiety and other emotions, and the habitual reactions that come with them, through reflection and conversation. It is not clinical treatment. Its responses draw on ideas from psychology and human behavior. If anxiety is affecting your daily life, a licensed provider is the right place to start.
    That can happen. Clariyo is built to slow down and give you space when something lands hard, not to push and not to judge. You set the pace. If you're in crisis, call or text 988.
    Start a new conversation for each thing you're curious about. The longer a conversation runs and the more it drifts, the less focused Clariyo's reflection gets. Following one thing you're curious about keeps it sharp.
    Every message you send goes through an automatic safety check before Clariyo replies. It runs alongside the reply on every message, so each response takes a few seconds. It's built to notice signs of crisis and to keep Clariyo within strict rules about what it will and won't say. If something serious comes up, Clariyo is built to check in on your safety and share crisis resources. We chose care over speed. Clariyo isn't a crisis service. If you're in crisis, call or text 988.
    Clariyo uses a sign-in link instead of a password. Enter your email, and we send you a link. Click it, and you're signed in. There's no password to create, remember, or reset. The link only works for someone who can open that email, and it expires after a short time or one use. Your conversation history is kept in your browser, not saved to your account, and we don't collect more than what's needed. The tradeoff is that your conversations won't be there if you open Clariyo on a different phone, computer, or browser, even if you sign in. Fewer places holding your information means fewer places for it to go wrong.
    Who it's for
    Clariyo is for anyone who wants to understand themselves better. People who feel stuck in the same patterns. People who struggle in relationships and aren't sure why. People who want to grow but don't know where to start. People who just need a space to think, one that's built not to judge or advise. You don't need to be in crisis to use it. Curiosity is enough. You don't have to use it every day. You can start a conversation when something feels off — and that's enough. Clariyo won't tell you who to be. It can help you notice more of what's already there.
    Clariyo is built with your safety in mind. Every message goes through an automatic safety check, and your conversation history is kept in your browser, not saved to your account. It's built to be a warm, non-judgmental space for everyday reflection. It isn't a crisis line or a substitute for emergency mental health support. If you're in crisis, call or text 988.
    Yes. You don't need a diagnosis, a crisis, or even a defined problem to use Clariyo, just something you're curious about or stuck on. A decision you can't get clear on, a reaction that doesn't make sense to you, a conversation that's still bothering you. Clariyo isn't built to treat conditions. It's built to help you think out loud until something becomes clearer. If what you're carrying needs more than a conversation can hold, a licensed provider is the better fit.
    What to expect
    No. Clariyo is not designed to be a habit app and doesn't ask for streaks. Some people come back every day. Some come back when something feels off — a pattern that keeps repeating, a moment that doesn't sit right, a decision they can't get clear on. That's exactly what it's built for. You can come back whenever you choose.
    Discomfort can be part of the process. It can mean something worth exploring is close. Clariyo is built to stay with you through hard conversations, not steer you away from them. You are always in control of how deep you go. You can pause, change direction, or stop at any time. If you are ever in crisis, please call or text 988. Clariyo is not a crisis service.
    Clariyo is built not to judge you. Whatever you bring to a conversation, its job is to help you understand it more clearly. There's no intended right or wrong answer, good or bad response. Honesty is the only thing that makes the work useful.
    Clariyo is simple to use — what it asks of you may not be. Clariyo moves one step at a time, at your own pace. You do not need any experience with therapy, journaling, or self-help. You just need to be willing to start.
    It might. You might come in with a specific question and find the conversation moves toward something underneath it. Clariyo isn't trying to solve your surface ask. It's built to follow what you bring. You don't have to go anywhere you're not ready to go. If something opens up, you decide what to do with it.
    Privacy & data
    Your conversation history is saved in the browser you use. It's designed to stay there until you clear your browser's site data. If you open Clariyo on a different phone, computer, or browser, your conversations won't be there, even if you sign in. When you send a message, it's processed through our AI infrastructure provider to generate a response; they state they meet recognized security and compliance standards, including SOC 2 Type II and GDPR alignment, with a zero data retention agreement on the AI model itself. Our AI provider keeps a log of each conversation for reliability and error monitoring. If you rate a response using thumbs up or down, that specific reply is stored on our own servers, tied to a random device ID rather than your identity — so we can improve Clariyo. We do not sell your data, and our provider states it is not used to train AI models. Full details are in our Privacy Policy.
    Share what you're thinking and feeling. That's what Clariyo is for. Leave out details that could identify you or someone else, like full names, addresses, phone numbers, or ID numbers, and skip financial details like bank or card numbers. A first name or "my sister" is plenty. It's a good habit with any AI tool.
    Support & account
    Clariyo doesn't sync conversations between devices. Your conversation history is saved in the browser where you started it, so it won't show up on a different phone, computer, or browser, in a private window, or after you clear your browser's site data. Signing in doesn't bring it over, because your account doesn't hold your conversations, and we can't restore them to your browser. Your subscription isn't affected. Sign in and you have unlimited access again.
    Cancellations and refunds are handled by our trusted partner, Paddle. To request one, go to paddle.net and use their support assistant — enter the email address you subscribed with (or your order details) and submit your request there. Questions along the way? Email useclariyo@gmail.com — we're happy to help.
    Give it a minute or two, then check your spam or promotions folder. Make sure the address is spelled correctly, then request a new link. Open the link on the same device where you asked for it. If it still doesn't arrive, email useclariyo@gmail.com from the address you signed up with.
    Email useclariyo@gmail.com from your current sign-in address and tell us the new one. We'll update it for you.
    Email useclariyo@gmail.com. You never need to include anything from your conversations to get help.

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